FAQ - Cameras Perth & Photography Perth, Camera Film & Photographic Equipment Perth - PRA Imaging Western Australia (WA)

FAQ's

Terms used in this website:

Reserve:

To Reserve an item is to hold a product that has limed stock availabilty

for a limited time.

Preorder:

To Preorder an item is to hold a product that has not been

released by way of deposit.

Can I have my goods delivered?

"Absolutely! We will deliver anywhere in Australia. We do not deliver overseas.

How much does delivery cost?

Perth Metro: Flat rate of $10 per order.
WA Country Orders: Flat rate of $20 per order.
Anywhere Else in Australia:  Flat rate of $30 per order.

 *** Separate Freight Charges apply to Wide Format Printers, Paper Backdrops and good over 60cm in length or goods over 15kg***

Are goods I buy covered by warranty?

Yes. All Items are covered by manufacturers back to base warranty.

Are my goods insured in transit?

Yes. If your goods are lost in transit or damaged in transit they are fully insured.

Can I return goods to you?

Please take the time and choose items you buy carefully. Under Consumer Protection Law we do not have to accept returns if you change your mind about items you have bought from us. We will accept goods returned within 7 days (in their original condition and unopened) for an exchange or store credit only.

What is your privacy policy?

Your personal details will never be shared or sold to anyone.

• Your address and contact details are used only for delivering your goods or contacting you about your order, should we need to.
• Information you send to us from the checkout section of our website is digitally encrypted and secure.
• Your card details are only kept long enough to process your order then deleted.

If you want to talk to us about our privacy policy further please email us or call 1800 444 677

Can I collect my goods from your shop?

Yes! Although our delivery charges are modest, if you prefer to collect your purchases we can email or call you when your order has been processed and is ready to collect. The PRA Imaging showroom is located at 63 Newcastle Steet in Perth. There is ample parking out front.

Our showroom is open:
8.30 am - 6.00 pm Monday to Friday
10.00 am - 1.00 pm Saturday

Are your shop prices the same as your website prices?

Yes, provided goods are fully paid for at the time of purchase.

How long does my order take to dispatch?

All in-stock items are shipped next business day. If there is a delay from a manufacturer or supplier we will contact you and notify you.

How can I pay for my order?

The easiest way is either Visa, Mastercard or PayPal which means your goods are paid for and can be dispatched quickly. You may pay by direct debit Money Order or Cheque (goods will not be sent until cheques clear – normally 3 to 5 days).

BSB: 016370

ACC#: 424978029

Name: Hisell PTY LTD

Bank: ANZ MT Lawley

Are The Goods in Stock?

The majority of goods are in stock and will be shipped on the next buisness day.
If an item purchased is temporally out of stock, we will contacted you on reciept of your order with an approximate eta.
Pricing Policy All pricing is subject to change without notice.

*Please note that products that are marked In Stock are only a representation of a 12-24 hours

Do all the prices on the website include GST?

Yes all prices are inclusive of GST.

What is Flexirent?

Flexirent is like a more flexible form of operating lease which is ideal for equipment that has a limited useful life e.g. computers, IT equipment, digital cameras, etc.

For over 180,000 Australians and New Zealanders Flexirenting has become the most popular way to lease or rent computers for the home and small businesses.

Get the equipment you need now ..... And pay as you go

With no deposit and small monthly payments Flexirenting enables you to obtain equipment with the performance you need and spread the cost of using it over its productive life.

Compared to buying and owning, Flexirent gives you much more control over your changing IT needs. You have the flexibility to update to new equipment quickly and easily - even before the end of the rental term. If you Flexirent multiple items and only wish to update one item, this is easy to arrange.

Affordable monthly payments allowing you to invest your money on items that appreciate rather than depreciate, such as your mortgage.

Flexirent a total solution

You can bundle all your computing needs in one agreement

• computer
• software
• an approved extended warranty
• peripherals such as printers, scanners, digital cameras
• installation and training.

By choosing Flexirent Protect Platinum, your equipment will be covered for loss, theft or accidental damage anywhere in Australia or New Zealand*. For a small additional amount, you can avoid the hassle of insuring your equipment and it also provides peace of mind in the case of involuntary unemployment, disablement, terminal illness and death.